Expert Review by Charlie
- 10Gb Diskspace
- Unlimited Bandwidth
- Solid State Drives
- 1-click WordPress Install
- CPANEL
- Free SSL Cert
- 30 Day Money Back Guarantee
From $3.95/mth
SiteGround was founded in 2004 and has grown to become one of the most popular shared providers in the world with over 500,000 websites hosted. They are definitely a favorite amongst bloggers.
SiteGround Review
For our SiteGround review, we signed up for SiteGround’s entry level Startup plan.
SiteGround Provisioning and Installation
Signing up and provisioning our account was seemless and real time, so we could get on with setting up the site immediately.
Like all hosts offering Cpanel they offer an installer which makes installation of WordPress literally a few clicks.
SiteGround Systems and Support
SiteGround provide 24/7 phone, chat and ticket based support which is genuinely fast and efficient. They like to talk about their “insanely fast” support and in our experience this has been the case.
SiteGround Load Impact Test
SiteGround’s performance in our latest round of testing was excellent. We’re really pleased to see that SiteGround has remained very consistent since our last test. As you can see in this chart the start load times for virtual user sessions were great, averaging well under 1 second.
Load times stayed low and consistent all the way up to 100 concurrent virtual users which is (again) pretty impressive for an entry level shared plan.
There are a couple of spikes in the chart, but the average load time result is well under 1sec both in the Load Impact testing and Pingdom testing. It is also noteworthy that the test recorded no failed server requests even as the number of requests increased with traffic.
SiteGround has regained the top spot as our #1 recommendation again on the strength of their very consistent technical performance and their always stellar reputation for support. You’ll honestly struggle to find people with anything bad to say about Siteground.
See our rankings of the best WordPress hosts.
SiteGround Pingdom Page Speed & Uptime
| SiteGround Hosting | Result |
|---|---|
| YSlow Score | 84 |
| West Coast Load Time | 1.18s |
| East Coast Load Time | 0.69s |
| Average Page Load Time | 0.935s |
| SiteGround Uptime | 100% |
SiteGround continues to score a solid 84 on the YSlow performance test, was top 5 according to Pingdoms west coast server and had the fastest load time on their east coast server. You’ve got to be happy with an average home page load time of <1 second.
According to Pingdom, SiteGround’s overall recorded uptime in the last 30 days was 100% so it literally doesn’t get better than that.
Best WordPress Hosting
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| 1-click WordPress Install |
| 10GB Storage |
| 100GB Bandwidth |
| Free SSL Cert |
| Free Malware Removal |
| 30 Day Money Back Guarantee |
| From $20.83/mth |
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| 1 WordPress Install |
| 20GB Storage per/mth |
| WP Cloud Platform |
| 30,000 Visits per/mth |
| Free Site Migrations |
| 30 Day Money Back Guarantee |
| From $25.00/mth |
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| Free WP Installation |
| 10 GB Web Space |
| 10,000 Visits Monthly |
| Free SSL Cert |
| Free WP Migrator |
| 30 Day Money Back Guarantee |
| From $3.99/mth |
About SiteGround
SiteGround is a web hosting company aimed at users who are either individuals with modest traffic or small businesses who get anywhere from 25,000 to 100,000 hits a month. Enterprise customers would do well to look elsewhere.
Their plans are geared well for the lighter users. They offer pretty much the standard features expected — 10GB, 20GB or 30GB web space depending on the plan you choose. The intro plan offers one website, the other plans multiple sites.
They offer one-click activation setup and live setup assistance, features designed to appeal to new and technologically unsophisticated users. All plans include free daily backup, cPanel and SSH access, free transfer from an existing site, a free domain name and free CloudFlare CDN.
Premium plans offers such amenities as priority support ticket queuing, a “SuperCacher” for faster-loading sites, 30 backup copies of customer sites for increased security, a year of free SSL certification and “premium” Joomla and WordPress, with “unique dynamic caching” to make them “fly.”
The top-level “GoGeek” plan is specifically designed for “average-sized e-commerce websites,” no enterprise-level plans need apply. It does have nice support for such sites, offering special server setup, PCI compliance for e-shopping and one-click staging for WordPress, Joomla and pre-installed Git.
SiteGround FAQs
WHAT’S THEIR CANCELLATION POLICY?
You’re eligible for a refund after canceling a Linux shared account if your request has become effective in less than 30 days after the date of the initial payment for the account.
Also, if you’ve registered a domain name during the initial hosting account order process, the applicable domain name registration fee will be also withheld. The domain registrations fee is always withheld in case of a refund, even if this fee was waived at the time of purchase. Or you can choose to receive the refund in the form of credit.
WHAT DOES THE STARTUP PLAN OFFER?
Basically the essential hosting features you need to accommodate a “just getting started” website or an existing average-size blog, personal, or business website.
It’s okay for smaller online shops with a reasonable number of products. Once you get more than 10,000 unique visits per month on a regular basis you’ll need to upgrade.
WHAT ARE THE UPGRADE OPTIONS?
The GrowBig Plan, which has more resources and premium features in addition to the essentials. It’s designed to accommodate either a single more heavily-trafficked website or multiple average-size websites. Also good if you want to host all your sites in one account.
WHAT’S SITEGROUND’S TOP OF THE LINE PLAN?
The GoGeek plan, which has a “completely different and more geeky server infrastructure with more powerful machines and fewer users,” company officials say, but it’s really suitable only for average-sized e-commerce websites.
WHAT SUPPORT DOES SITEGROUND OFFER?
If you submit a ticket they’ll respond within ten minutes. 24/7 phone and live chat get instant responses. Plus they’ve implemented in-house systems for fast issue tracking and load balancing of the incoming requests for all agents.
IS SITEGROUND COMPATIBLE WITH WORDPRESS?
Yes. Siteground offer 1-Click WordPress installation, a free domain name for life with your account and a free template and installation from their support. Plus they’ll let you transfer an existing account for free, they have in-house WordPress experts to help and they promise no downtime on the site.
DO THEY HOST OTHER APPS TOO?
Yes. SiteGround also offer hosting for Joomla, Magento, Drupal, PrestaShop, pretty much anything you’d want, all the majors certainly. Contact them to check if you have some off-the-wall app you want hosted. They have useful tutorials and FAQs for the major apps as well.
WHAT PAYMENT METHODS DO THEY ACCEPT?
SiteGround accepts VISA and MasterCard. After submitting your order, you will be prompted to fill in your billing information and will be able to choose your credit card.
CAN I USE GOOGLE MAIL WITH MY SITEGROUND SITE?
Yes. If you want to use Google Mail with your email accounts, hosted on SiteGround, you can use the GMail functionality to fetch external accounts via POP3. They offer an easy to follow set of steps on the site.
SiteGround Comparison & Alternatives
| Rank | Host | Price | Action |
| 1 | |
From $20.83/mth | View Plans / Full Review |
| 2 | |
From $25.00/mth | View Plans / Full Review |
| 3 | |
From $3.99/mth | View Plans / Full Review |
| 4 |  |
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| 5 |  |
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| 6 |  |
From $7.00/mth | View Plans / Full Review |
| 7 |  |
From $4.95/mth | View Plans / Full Review |
| 8 |  |
From $1.99/mth | View Plans / Full Review |
| 9 |  |
From $3.92/mth | View Plans / Full Review |
| 10 |  |
From $7.95/mth | View Plans / Full Review |
| 11 |  |
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| 12 |  |
From $2.49/mth | View Plans / Full Review |
| 13 |  |
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| 14 |  |
From $4.99/mth | View Plans / Full Review |
Disclosure
This page contains affiliate links which means we earn a commission if you click through and signup. This is at no extra cost to you and helps us maintain this resource for all webmasters’ benefit. We own and pay for all the hosting accounts we use in our reviews and performance testing. Read our full disclosure statement here. Thanks for your support.
Real SiteGround Customer Reviews
48 reviews on “SiteGround Reviews (2024)”
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They are amazing. The customer service is top notch. I’ve never hit them with an issue they couldn’t handle. Speeds are fast. Automated backups can be life savers. Overall you can’t go wrong with them.
After a horrible experience with BlueHost I was skeptical when I switch to SiteGround. Not only was I pleasantly surprised, after the first year I upgraded from startup to grow big. Love how they continue to added new features – the newest being the ability to backup/restore. I’ve had to use the online help desk, and both times the process was quick with positive results. I recommend (and have a number of times on twitter) SiteGround to everyone.
I’ve been very happy with SiteGround. My pagespeed increased after making the switch and the service was excellent. The migration was seamless with their help. Would definitely recommend.
SiteGround has been a breath of fresh air after a terrible experience with one of their overhyped competitors.
SiteGround onboarding was effortless. They have great tools, their support response is near-instantaneous, and their support staff are smart, and able to troubleshoot and solve the problem, and even make minor tweaks to configurations when I have no clue.
Everything about SiteGround just works. Now. When I need it. No wait. No worries. No down time.
Glad I did it, after a terrible experience eith one of their overhyped competitors.
I’ve only been with SiteGround for a year, but I’ll be sticking around for the long haul. I was skeptical when I signed up. There was a deal on, and I pre-paid for the year. The same amount I had been paying monthly at my previous host, bought me a year with SiteGround. Naturally, I didn’t expect the same level of service, but I was pleasantly surprised.
In the year I’ve been with SiteGround, I haven’t experienced any down time. The few times I’ve had to reach out to support, I received a prompt and helpful response which lead to a resolution.
The value you get with their WordPress plans is just great, and they’re consistently adding more.
I’m a freelance designer and WordPress developer, and I now recommend SiteGround to all of my clients.
My personal and business sites are both proudly hosted by SiteGround.
https://mattbrett.com
https://smallaxe.ca
I’ve been using SiteGround for a year now and have never had any issues at all. My site is always up and working. I haven’t had to use customer support yet so I consider that a plus. If I have any questions (like when I updated my wp blog last time and ran into a problem) I’m usually able to find an answer in their knowledge base.
I’m so glad I chose SiteGround over the other host I looked at also. Definitely recommend them to anyone looking for a reliable, affordable web host.
We’ve been using Siteground for our hosting for around 4-5 years now and we suggest them to all our clients. In all that time across multiple sites, we’ve only had one up time issue which was fixed post-haste.
SG really do practice web hosting as their craft and their customer service team is truly outstanding (and we’ve had to make it work with other hosting companies and wanted to rip our hair out). SG just make everything super easy.
I have used Siteground for 2 years. Just signed up for another 3. I’m confident in them. Their support is great. Extremely fast and knowledgeable. I run several websites using the add-on domains. I am using the GoGeek package and loving it. Xenforo, no problem. WordPress, no problem. They are great.
I read all the reviews and affiliate sales pitches about various hosting companies, but ultimately settled on SiteGround. And, let me tell you, I’m glad I did! They make everything super easy and have fantastic customer service to walk you through if you ever do get stuck. I began my site with minimal knowledge of the lingo, but SiteGround has really helped me bridge the gap and get up-to-speed with others quickly!
Siteground is the best! They have awesome customer service.
I currently have 2 blogs:
https://goingplaceswithkendra.com
https://heartsandhouseshoes.com
And I use Siteground for both of them. I have never had any real problems.
But, when I started the second one I was having some trouble getting it set up.
They immediately helped me and made sure I was satisfied before we disconnected.
They came highly recommended during my research for hosting, and I understand why. The only reason I have heard of anyone leaving them was because their blog grew too big.
It’s the only hosting service that I recommend!
The support team are truly awesome. They are quick, helpful & alsways solve the problem quickly and they are very willing and able to explain the issue to you for future reference if you ask them to. The chat option is a go to for me and I love that they can fix my site in less than 2mins whilst talking to me!
In terms of Speed and Site management, the system of siteground is superb.
Support is awesome with easy to DIY tutorials included.
You can choose from 3 locations depending on your business place.
Free SSL for lifetime and you can always upgrade and downgrade.
Great for any mid to high level business.
SiteGround has been excellent as a Joomla! host. Features like free SSL and Joomla! auto-update are very nice. Reverting to a backup is a breeze. The site speed is also very good. Be sure to pay for 3 years up front because the price increase is significant after that.
I have tried a few hosts but SiteGround is everything I always wanted in a hosting company. From cloudflare integration to their superb caching tool, free backups and fantastic support… They put the other companies I’ve used into the shade.
The customer service is excellent – they really do help you. As far as the rest, I am not computer savy so it is going to take me awhile unless I spend an hour with a customer service person.
I was pressured into going with Bluehost for my website, but after reading too many negative reviews, I dug a little deeper and found SiteGround. I’ve never had a problem with it! Compared to some websites I manage through my job, it’s lightning-fast, and I would recommend it to anyone!
Siteground has help me and me team many, many times. They have helped me set up WordPress sites, fix issues and bugs and other things that go way and beyond their line of service. They are friendly, fast and efficient and I give them a 5 star rating and would recommend to anyone!
I switched to SiteGround after having trouble with another host and I have been more than pleased. All the techie stuff is fine, but what makes SiteGround special is the support. I’ve used both the phone support and the live chat and every person I have dealt with has been able to help me right away and been great to deal with. They are pleasant, knowledgeable, fluent in English and helpful.
I have been hosted with Siteground for just over a year now and have been absolutely pleased with the service I have received.
Our commercial photography studio’s website is https://www.fsequence.photography and we just recently made the switch from a shared IP to a dedicated IP with SSL.
The real benchmark of a webhost is how they react and how they treat you when you have an issue or question and I confess that I had a LOT of questions.
Each time, the Siteground rep was patient with me, friendly to talk to and, most importantly, the problems were fixed (or I was pointed in the right direction to fix it myself).
I have used many hosts in the last decade or so and I have absolute confidence that our site will remain with Siteground for many years to come!
SiteGround is amazing – customer service is the best ever. I transferred my site recently and load speed went from 9.5sec to 1.27secs. The transfer was so easy – all I had to do was click a button and a few hours later it was done. Seamless transfer, and great customer service. Very helpful people on the instant chat.
I have had mostly great experiences with Site Ground. Their support is excellent – I like that I can either chat live or submit a ticket and walk away knowing it will be answered quickly. I have had some issues with site speed/performance that have been blamed on my plugins, but this seems to have been resolved since SG upgraded their servers. For most of my websites, Site Ground is my “Go To” web hosting recommendation.
A very solid and always there 24 x 7 hosting company with several physical locations to better meet your needs.
The combination of great site management assistance by a very knowledgeable staff make Siteground a first class hosting company. I have received the right answer the first time every time.
If possible I move all my customers to Siteground. You will not be disappointed with Siteground.
I was working on a client’s site a while back. The site was hosted by SiteGround. We’d bought an SSL certificate for it but we weren’t sure how to install it. I wrote to SiteGround’s support asking for help and in exactly 5 minutes I got a response that the certificate is installed. I checked it and it was working. I’m very impressed – another hosting company took 24 hours to resolve the same simple request recently.
I have tried SO MANY hosts over the years, and without question, my experiences at Siteground are the best. Their support is top-notch, and they go the extra mile. Totally blown away. All the sites in the Brainbuffet family are hosted there!
I’ve had tech support even hop on to my site to tweak some wordpress settings or code, or do server magic to make my site happier. Totally amazed!
I have been using Siteground for over 4 years now, and I honestly have never had such a great experience with any service. You get a ton of features for a great price, stuff others offer for twice as much. Uptime is 99%, I’d say 100% which is my case but stuff can happen.
Best of all, customer service. You get lightning fast response on tickets and they always, ALWAYS, immediately solve any issues I have had, which haven’t been many and are usually my fault. Highly recommended it, specially if you’re starting up.
Being a sole trader / entrepreneur, I need to focus on creating products and less time on managing my websites. As much as I enjoy solving problems, I found my old hosting company very stressful, right before a launch of my major programme a few months ago I had no support from them [old hosting co]. I was advised at the final hour before the launch to move hosting companies to Siteground. One of the best decisions I made all year! SG team were amazing with helping me transfer my site, patient and always seem to be available!. I know if something goes wrong with my site [!] I’ll have excellent customer support! Its been a sheer pleasure! Well done SG – keep up the great work.
They have excellent functionality and software packages already setup to work with their hosting. The control panel is very easy and powerful to use.
The two small times where I had uptime issues they were already aware of it and on it before I contacted them.
After using several other hosting services I wish I had simply used Siteground first as it is exactly what I was looking for.
Even with the upcoming paypal payment changes to SHA-256 I was able to ask them via Twitter if it was something that was already taken care of, and they responded quickly that their servers were already properly configured and I didn’t need to do anything on my end.
When I do contact customer service they always respond quickly with knowledge, well written responses.
Siteground has been amazing with speed, customer service, and price point. I have not had any problems at all. Everything has been a good experience. I like the chat feature where I never have to wait and each technical support issue I had was always resolved quickly and with superior service …all five stars. I love they have everything available to me under cpanel. They also promise no down time. I think I finally found a home for my website. One final note is that they offer a free domain name for life.
SiteGround has been great! I’ve had a few issues when setting up SSL on my domain using the free certificate they provide, and their support staff easily walked me through what I needed to do to get things working properly. Their services are fairly priced and offer lots of perks for the price. If you’re a WordPress user I’d definitely recommend you take a look!
I have been using Siteground for all my hosting needs for many years and have never had any doubts about recommending Siteground hosting to all my colleagues and customers. I use it to host small business websites for clients that I’ve designed websites for. Support has always been fast and helpful. Installation and upgrade of services has always been completed without it being a hassle, such as quickly upgrading PHP for me when I needed it for the latest Moodle update. Servers are fast and I’ve always appreciated notification for server updates and have never noticed any drop in speed or service when updates are carried out.
I cannot fault the support at Siteground. Every single time I’ve had a question, be it to do with Siteground or even technical set up questions, my problems was solved by simply talking to one of the support team.
My sites have been running faultlessly on their servers for a couple of years now.