InMotion Hosting Reviews

  • Launch Plan
  • Unlimited Diskspace
  • Unlimited Bandwidth
  • Solid State Drives
  • 1-click WordPress Install
  • CPANEL
  • Free SSL Certificate
  • 90 Day Money Back Guarantee

From$4.99/mth

View InMotion Plans

InMotion have been around since 2001, providing entry level shared WordPress hosting, VPS and dedicated servers from their west and east coast data centers. InMotion also owns the Web Hosting Hub brand.

For our InMotion Hosting review site we signed up for the cheapest entry level Launch plan.

InMotion Provisioning and Installation

Signing up with InMotion was very easy and provisioning instant, meaning we were able to get up and running immediately without waiting for any kind of manual review of our order. Like all plans based on Cpanel the installation of WordPress itself was super easy, requiring basic information and a few clicks.

InMotion Systems and Support

InMotion provides 24/7 email, chat and phone based support. Our preference is for chat support and we’ve found that InMotion’s 1st level chat support were able to solve any set up or configuration questions promptly 99% of the time, rarely needing to go to 2nd level technical support.InMotion provides 24/7 email, chat and phone based support. Our preference is for chat support and we’ve found that InMotion’s 1st level chat support were able to solve any set up or configuration questions promptly 99% of the time, rarely needing to go to 2nd level technical support.

InMotion Load Test

In this round of testing InMotion did not do well at all with the average load time recorded jumping from 4.81s (which is not good) to a terrible 10.45seconds. There is something clearly wrong with the server running our test site. The numbers are so bad we double checked that the test site is still exactly the same as the site we cloned across all the hosts…and it is all fine. The chart above shows the average virtual user load time as the number of concurrent virtual users (VU) increases. The critical line is the blue line showing average user load time which increases significantly when the number of concurrent users gets to around 50. Up until that point the average load time was not bad, but any more than 50 concurrent users and the performance of the site rapidly deteriorated. The chart does also show some failed requests as the number of total requests per second increases throughout the 10 minute test. On the basis of these results we really can’t recommend InMotion compared to the other hosts, like Siteground and GreenGeeks.

See where InMotion ranks compared to all the best WordPress hosts.

InMotion Page Speed & Uptime

InMotion again scored 76 on the YSlow Performance Grade. The average home page load time though has improved according to Pingson, down from 1.34 to 1.19 seconds. 99.92% uptime in the last period is a decent score through below the promised level of 99.99%

InMotion HostingResult
YSlow Score76
West Coast Load Time1.37s
East Coast Load Time1.01s
Average Page Load Time1.19s
InMotion Hosting Uptime99.92%

About InMotion

InMotion is a web hosting company based in Los Angeles and Virginia Beach, with a fairly standard lineup of hosting products, but claiming to be the only web hosting company offering “Max Speed Zones” for Business Class and VPS customers, which allows clients to choose their data center location for increased loading speeds.

The company also partners with ISPs to provide peering exchanges for direct data connections for faster connections.

They cater to a more technologically sophisticated and demanding business clientele. There’s a heavy emphasis on the robustness and cutting-edge quality of their technological back end — they run on Linux and Unix, and their development tools, apart from WordPress, are generally for a more geek-savvy user, and also include such user-friendly tools as Drupal, Softaculous, Moodle, OpenCart or PrestaShop.

And whereas most web hosting companies offer chat, phone or email support, InMotion has those and adds online tutorial support and community-based Q&A pages as well. Plus they offer live support to customers seeking information on how to use the service to set up accounts.

The company offers domain name registry services, along with an optional feature called “Domain Privacy,” where InMotion’s information is made public, not the clients — to eliminate unwanted spam solicitations.

InMotion Hosting FAQ’s

What forms of payment do they accept?

They accept Visa, MasterCard, American Express and Discover. Payments by check or money order must be mailed to their mailing address.

What kind of a money-back guarantee do they offer?

InMotion offers a 30-day money back guarantee on Value Class packages and a 90-day money back guarantee on Business Class packages — with some qualifications, check the fine print. If you’re not satisfied with the service in any way, they’ll refund all hosting charges, no questions asked. There is no refund for domain names, as you are given full ownership of the domain name for the year, and no refunds upon completion of the 30th day of hosting with InMotion.

What support do they offer?

Phone, email, and chat support is available 24 hours a day, 7 days a week, 365 days a year.

What servers do they use?

All InMotion servers are 100% Dell PowerEdge servers with CentOS operating systems. Depending on the primary function, the machines will have between 16-96GB, 4 to 40 processors, and 6-35 hard drives. Administrators monitor the servers 24 hours a day, 7 days a week, 365 days a year.

What’s their backup procedure?

They perform backups of all websites under 10Gb. There are additional backup options for websites over 10g, available upon request.

Can I get Microsoft Access Database?

No, they don’t offer that. Their main shared hosting only allows for MySQL access, though they do have special shared servers that provide PostgreSQL and SQLite, available upon request. They do not offer either MSSQL or Microsoft Access Database.

Is there a web building tool included?

Yes there is, InMotion Hosting’s premium web builder. You choose a theme, edit your website’s content then publish it. InMotion Hosting’s premium web builder offers a fairly easy to create and publish a full featured website, You can choose from over 500+ industry specific themes, each with customizable color schemes, header graphics and logos. You can also upload your custom Flash intro or use the builder to create one from the provided templates.

Which control panel do they offer?

InMotion Hosting offers free cPanel, whether you have Shared Hosting, VPS Hosting, Reseller Hosting, or a Dedicated Server. This includes creating email and FTP accounts, installing software packages, managing domains, maintaining security and other standard cPanel functionality.

How about an ecommerce package?

InMotion Hosting offers OpenCart, a free shopping cart system that can be integrated to any hosting package. There are thousands of OpenCart templates, themes, extensions and modules to customize your customer’s shopping cart experience. It uses a clean file system and simple interface so no technical skills are required. InMotion Hosting also offers a full OpenCart education channel providing many tutorials and articles.

Disclosure

This page contains affiliate links which means we earn a commission if you click through and signup. This is at no extra cost to you and helps us maintain this resource for all webmasters’ benefit. We own and pay for all the hosting accounts we use in our reviews and performance testing. Read our full disclosure statement here. Thanks for your support.

17 reviews on “InMotion Hosting Reviews

  1. Zane says:

    My site loads better than ever.

    They are always optimizing and have paid some dues to get to the top of their field. They probably are the best hosting co right now.

  2. Barb says:

    Best decision I made when choosing a hosting team. Honorable and trustworthy (rate these days) they are there 24/7.

    No problems at reaching out-even in a snowstorm!

    Highly recommend. 5+ Stars

  3. Joshua says:

    I’ve been with InMotion for two years. They have fast servers and great tech/customer support. I’ve been with several host and by far love these guys the best. The price is a bit more than someone like Hostgator, but I feel it’s worth it in terms of speed,reliability, and customer service. They are excellent about notifying site owners in advance of scheduled server maintenance. I can relax knowing my server is managed and I can focus on building my community vs stressing out over my server. The VPS I use is fantastic for what I need. I run a gaming community and have access to root so I can run teamspeak on my VPS with my websites. I’d 100% recommend them to anyone looking for a fast and reliable service with the perk of a professional and helpful customer service team.

  4. An unforgettable experience! Support that goes above and beyond of what we have ever experienced. The knowledge and expertise of the inMotion team combined with their friendliness made the transition smooth and ‘painless’. Our website was up and running with virtually no down time! Thank you and keep it that way!

  5. Maurino says:

    InMotion has too much features for the price they offer, i was using free hosting options for a long time but when i find InMotion i thought it totally worth it and i was right.
    I had 3 situations when installating WordPress with them, no problems with what i had, just some technical requirements for my theme to work and they got a solution very fast. Also when i wanted to pay with Paypal they gave me a pay order even they don’t openly accept it.

  6. John says:

    New user to InMotion Hosting but a great experience so far.
    I reached out to their sales team with questions about moving away from my last webhost of 15 years. InMotion was able to completely answer my questions and concerns, as well as verify that the package I wanted did in fact fit my current needs for my business.
    After discussing options InMotion later offered an additional deal to me as part of the initial referral that led me to them.
    I’ve since moved my entire site over without problems on my own. It’s been up and running much faster than my previous host and InMotion has been great about following up to make sure I’m happy with my decision.

    Would highly recommend.

  7. Lauren Rhone says:

    I have been a long time customer of InMotion (Dedicated and VPS). We have had our ups and downs. I have also worked with other hosting companies and InMotion has some of the best customer service and support out there which is why I continue to re-up with them every year.

    I recently had a problem with an SSL certificate and was able to get an immediate response from support and a super quick fix.

    I can tell their customer base has grown, their hold times for support chat and on the phone have increased. However, I tweeted to them and asked them what they are going to do to shorten the support hold times and I immediately received a thoughtful and detailed email from a manager. He explained to me exactly what InMotion is doing to shorten hold times and improve the customer experience. I really appreciated that quick response.

    Lastly, their support techs go above and beyond to fix problems on the fly instead of engaging in a finger pointing session. They take responsibility and get it done, even if it might not be in their job description. Most recently I put in a support ticket for a WordPress database issue and the tech got back to me right away with an answer to my problem AND he also told me about another issue on my site that I did not even know existed. No other hosting company would do that.

    The only reason for 4 stars instead of 5 – their longer hold times. When they fix that problem, they will get 5 stars from me. Do not hesitate to contract with these guys for your hosting.

  8. Nick says:

    Let me sum my opinion up for In Motion. They are the best web hosting provider / service out there! If you are not using them, you really should be. For example, with In Motion, they give you ssh access. With Host Gator they do not and charge you a fortune. Im Motion just gives you everything you could possible need in a hosting company that you could ever use. I do not have any real complaints except some over there documentation could be hard to understand at times but for the most part, their documentation is great! In all, In Motion is a 5 star company and you should really use them.

  9. Jennifer says:

    The customer service people at InMotion are so incredibly helpful! I’ve gotten myself into a few jams, like transferring websites and not having passwords, or setting up WordPress themes improperly, and they always get me out of the jam! I couldn’t do my business without them. Thank you for being superior!

  10. Robbie Moore says:

    Totally happy. Switched from Arvixe because I don’t want to get dinged by Google with slow page loads. I’m a designer and a bit of a lazy coder and ran a GTmetrix test to check my performance. Super happy with the page load time of 3 secs for a 2+MB home page with 63 requests prior to sending it off to be optimized. It’s a gallery site to show off design work, so I’m expecting it to be a heavier lift, but I’m happy with the shared hosting plan and impressed with the value.

  11. Simply the fastest WordPress hosting that we’ve ever tried.

    We are a small IT company and a fast response for landing pages and short loading times for WordPress responsives themes are critical factors.

    We are moving two sites more from GoDaddy and SiteGround to InMotion Hosting

    SSD harddrives and cloud cache really make a big difference in performance terms, which is really important for e-marketing campaigns. We even run many online benchmarking tools and the difference is amazing

    Thanks to InMotion for the speedy service!

  12. I’ve been with In Motion Hosting for 7 years. I have a VPS and host 35 clients in addition to my website. I’ve tried other popular hosts and they just can’t compare with the level of support, uptime, and value. Support is critical when you experience a problem and IMH is unmatched with 24/7 Live Chat. Their tech staff is knowledgeable and can help fix a problem 99% of the time even if it’s not really their responsibility.

  13. I have used different web hosting services. But compared to all Inmotion is best in terms of value for money, support and uptime.

    Inmotion server is rarely down and they gave tremendous support. When I had payment not processing recently, they have pleasing terms and way to behave than other hosting just running after money.

    I also get quick response from them on chat or mail when I need support.

  14. J. E. Jaffe says:

    InMotionHosting does what they say they will do, reliably. In these days of over-promising and under-delivering it is a refreshing difference.

    On the few questions I’ve had I get personal replies (not see-the-faq auto replies) that lead to the answers. On one transfer of registration hiccup a telephone call (with email during) fixed all the problems.

    The best reference I can give is that I would do business with InMotionHosting again and refer them to others.

    Jonathan

  15. Winstina says:

    I’ve used InMotion for 5 years. The pricing is great. The real gem is tech support. They are available 24/7. There is no: We are currently closed. Please send us an email and we will contact you during normal business hours.

    Countless times I’ve had questions about navigating Cpanel, backing up websites, configuring webmail etc. and they answer my questions. I’ve never felt like I bother them, and I have never gotten the feeling, “Oh, it’s her again”. That’s a big deal when you’re a small business owner trying to make sure all the pieces fit seamlessly for clients.

    Part of it could be how I look at things: Just like I can be a resource for a client I recognize that InMotion staff can be a resource for me. That general level of appreciation helps both me and support staff delve deeper to find solutions. I recommend InMotion hosting!

  16. Clair Kim says:

    I think deciding to go with InMotion Hosting is one of the best decisions I’ve made. Fantastic service, absolutely perfect functionalities, great value. I have nothing bad to say (at least so far). I will be recommending the hosting to anyone who is looking for a hosting service and continue to use the hosting service whenever I am setting up websites for my clients. Thank you so much, and keep up the great work!

  17. Steve Mason says:

    I’m a musician and blogger, not a techie so when I first took over Boxofboom.com I had to rely on the InMotion support to help me move the site to my new hosting account and they were a total lifesaver. A couple of years on and I know alot more and could probably do it myself now, but back then I had no clue where to start and they walked me through it.

    And beyond their great service the uptime performance has been great. I can’t remember the last time the time went down, and on the couple of occaisions we’ve had scheduled maintenance it has been well communicated and done off peak so my traffic isn’t impacted.

    Price wise I think you can find cheaper, but when it is under $5/mth you can’t really complain and frankly I’d rather pay a bit more and know that a great team like InMotion are there to help when I need it.

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