Hostgator Reviews

  • Unlimited Diskspace
  • Unlimited Bandwidth
  • Instant Provisioning
  • 1-click WordPress Install
  • CPANEL
  • Free Domain
  • 45 Day Money Back Guarantee

From $3.82/mth

View Hostgator Plans

Another host founded in a college dorm room, Hostgator are now part of the EIG group along with Arvixe, Site5 and Bluehost.

For our Hostgator review site we signed up for Hostgator’s Hatchling Planwhich is as cheap as you’ll find WordPress hosting from a major provider, starting at only $3.45/mth.

Hostgator Provisioning and Installation

Like Bluehost, the provisioning was instant and along with Cpanel they offer the usual installer so we had WordPress up and running in no time. The longest wait was for the DNS to update on our test domain to point at the Hostgator servers.

Hostgator Systems and Support

Also like Bluehost, Hostgator provides 24/7 chat and phone support which will be especially appealing to first time webmasters. Though the forums do have their fair share of complaints about Hostgator and their average user ranking is lower as a consequence.

Hostgator Load Test

Once again, in our latest testing Hostgator’s performance in the Load Impact tests was strong. They started OK (but not exceptional) but their performance quickly improved even as the number of concurrent users on the site climbed with an average user load time <1 second right up to 100 concurrent users. This month the performance was solid all the way through with their average pretty much flat at 0.643 seconds. We’ve not always been fans of Hostgator, but their performance in these tests is undeniably strong. They miss out on a top recommendation however because their Pingdom test results (below) are not as strong as you might expect based on the Load Impact testing.

See rankings for all the WordPress hosting companies we tested.

Hostgator Page Speed & Uptime

HostgatorResult
YSlow Score83
West Coast Load Time2.0s
East Coast Load Time1.64s
Average Page Load Time1.82s
Hostgator Uptime100%

Hostgator scored 83 on the YSlow grade which is 2nd only to Bluehost and GreenGeeks, but their average home page load time as recorded by Pingdom was a much less impressive 1.82s. This is slower by almost a second compared to the last round of testing. Frankly we were very surprised by this given the relatively strong showing by other EIG hosts which we believed to all be on the same centralized server infrastructure, so we are at a little bit of a loss to explain this.

Our Hostgator review site again scored 100% uptime over the last period according to Pingdom.

We’ve also published a head to head comparison of Hostgator vs Bluehost.

About HostGator

HostGator is one of the bigger web hosting firms around today, hosting over 9 million sites at last count. It’s owned by Endurance International, which also owns Bluehost, HostMonster and a number of other web hosting companies.

Founded in 2002 by Florida college student Brent Oxley, HostGator was one of the first web hosting firms, in 2008, to emphasize green hosting and promise unlimited hosting services. Today the company is headquartered in Houston.

The company offers a low-priced basic monthly hosting plan, with as many add-ons available as clients wish to purchase. They also offer reseller hosting, VPS hosting and dedicated hosting options, as well as professional development and support staff services available to assist all clients for certain fees.

The company offers Weebly as a drag-and-drop site builder tool, and QuickInstall as an easy to use app installer. They can migrate existing content from other accounts to a HostGator platform and optimize it, and transfer domain name registrations for consolidation. It works well with WordPress, Joomla and other scripting options.

HostGator offers fairly standard 24/7 support via email, phone or chat for different prices, a 45-day complete satisfaction money back guarantee for new accounts and 99.9% uptime.

FAQ’s

What forms of payment do they accept?

They accept MasterCard, Visa, American Express, Discover, Paypal, personal checks, money orders, cash, and bank transfers.

What control panel is offered?

cPanel is provided to all users at no additional cost. Resellers will also have access to Web Host Manager. Really, though, cPanel is the industry standard, and is the control panel of choice for most customers.

Can I get extra bandwidth or disk space?

If you require additional bandwidth or disk space, you can get it through their Upgrade Page to upgrade to a larger plan. If you would like to purchase additional disk space or bandwidth, but don’t need a larger plan, or if you need more space than their highest plan offers, let them know and they’ll work something out.

Once I sign up for a plan, can I upgrade?

Yes you can upgrade at any time by filling out their upgrade form. It is free to upgrade and the only charge would be the price difference in the plan you upgrade to.

What’s the difference between a shared SSL and a private SSL?

A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.

What private SSLs do they offer?

They sell Comodo 128 bit certificates for $75 a year and include free installation. Comodo SSL’s are trusted by over 99.3% of internet browsers (equal to Verisign and Thawte certificates). The only difference between one ssl type and another is the browser recognition. The Comodo SSL certificates are among the highest browser recognition in the industry, including Netscape 4x and above, AOL 5 and above and Opera 5 and above and comes pre-installed with all Windows 98SE, Windows ME, Windows 2000, Windows XP, Mac OS 8.5, Mac OS 9.x, Mac OS X operating systems.

Can I get an add-on domain?

You cannot create an add-on domain if your DNS hasn’t propagated to the server already. So after you change the site’s DNS you are trying to add you will need to wait 24-48 hours before attempting to create your add-on domain.

Do they put ads on my site?

HostGator never put any ads on any sites.

Disclosure

This page contains affiliate links which means we earn a commission if you click through and signup. This is at no extra cost to you and helps us maintain this resource for all webmasters’ benefit. We own and pay for all the hosting accounts we use in our reviews and performance testing. Read our full disclosure statement here. Thanks for your support.

6 reviews on “Hostgator Reviews

  1. John says:

    I have used hostgator since 2010, I have to say very easy to use their control panel, customer services are very friendly and very helpful, it’s very useful to have a live chat feature for customer services too, very simple billing service is boom, I can honestly say, that, at this moment in time I can’t see a reason to use anyone else for hosting my site…

    Thank you Hostgator!

  2. Sasha Trusty says:

    Any time I contact host gator I have a great experience. Then customer service is great and the employees are very well versed in their job. They’re respectful and very attentive to my needs. Also, the wait time is okay. Sometimes long, but the most part not too long and you get treated well. Kudos to their team for being so awesome. No complaints so far. Keep this up and I’ll be a customer for a long time.

  3. I recently had an issue with a plug in that crashed my site. I couldn’t log in or access the site as an admin to fix it – I was freaking out! Working with Hostgator support and going through the CPanel they guided me through the steps to turn off that plug in and regain access. They were very patient with me and stayed online until the issue was fixed. I have basic tech skills so was extremely grateful for the awesome support.

  4. Josh says:

    I’ve been hosting with HostGator on two websites for the past couple of years. At first, their support was terrible. I had a technical issue with my website and was told that they were only trained in walking someone through setting up WordPress for the first time, and if I wanted more support than that, I had to pay for a dedicated server. Finding their number was impossible (and they still try to push you to submit a ticket instead of calling/chatting, which I don’t like because ticket response time is way too long), so I finally found a way to chat to support. I told them I wanted to cancel my service, and instead of trying to retain me as a customer, they told me to cancel my service and provided me a link to do it. Didn’t make me feel like a valued customer.

    A couple of days after I submitted my cancellation request, I got a phone call from HostGator. I spoke to someone who was very apologetic for what happened and offered me a couple of months of hosting for free on both of my websites. Because of that customer service rep, I decided to stay and not deal with the hassle of moving to another host.

    I continued to host my sites with them for about a year, and just last month I had a billing issue with one of my hosting plans, which resulted in my plan getting suspended. Site was down. I panicked. I chatted support, and in less than 10 minutes I was credited for the billing issue and my site was live again.

    They’ve made HUGE improvements in customer service, and I’m glad they realized they needed to focus on that. I’m very happy to be a customer of a company that truly cares about providing excellent service, and I hope it continues to stay this way.

    However, I do pay quite a bit per month to host two websites, and didn’t realize that the price I originally signed up for was a “promotional price” for 12 months. For the amount of traffic and bandwidth my tiny sites use, and being on the cheapest plan they offer, I don’t feel the monthly price is worth the plan I’m currently on.

    So, in closing, I’d say they’ve improved over the past year, but proceed with caution and prepare for the cost of your hosting plan to raise after a certain amount of time without warning.

  5. Andy Schlei says:

    I’ve been using HostGator for over 10 years. Uptime has been excellent with very few outages. The web hosting features are good and it is easy to install software and manage the site. My only minor complaint would be that response time on support tickets has gotten slow in the last year.

  6. Dean says:

    I’ve only just signed up with HostGator. So needless to say I was a bit clueless with features. My reason for signing up was to use HostGator as a host for my WordPress. When I started, I made a silly error but couldn’t figure out why I was getting errors when I wanted to access my WordPress admin page. After speaking to William L on HostGators amazing Live Tech Support, my problem was solved in a matter on minutes and saved me a lot of frustration!
    Let’s hope that my experience with company continues to be of a high standard!

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