6 Strategies For Training Frontline Employees

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Any business’s success depends on its frontline (blue-collar) personnel.

Because this group of employees is responsible for ensuring that the business functions well, they are required to complete and execute all of their obligations within a certain amount of time.

Appropriate training programs emphasizing competency in diverse areas can significantly reduce the time and effort people put into their employment.

Having said that, most corporate training programs face at least some level of friction.

Some employees don’t want to attend boring training sessions, others, especially those with some experience in the field, feel like they have nothing to gain from a training experience. 

Unfortunately, in many cases, both types of employees aren’t wrong. Most training programs are boring and offer barely anything new to the trainees.

Thankfully, there are a number of tactics and strategies you can employee to excite your employees about training.

A well-planned and executed training experience can be beneficial to employees and employers alike.

The best part is, such benefits become apparent right after the training, and are coupled with long term benefits that allow employees to progress further and faster in their careers.

Keep these strategies in mind as you plan to train your frontline workers.

1. Well-Planned, Expedited Onboarding

Ambiguous, outdated, or incomplete instructions are certain to confuse the new hire.

Whether they are delivery employees or factory executives, they want a clear blueprint to come up to speed quickly.

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A well-structured onboarding process is critical for saving time and assisting the frontline with gaining confidence and skills to execute their job successfully.

Employees that understand how things work in an organization and have excellent product knowledge can provide value and help it grow.

2. Coaching Based On Key Performance Indicators

KPI-based coaching is the most effective technique to determine whether the frontline workers are on the right trajectory. First, you determine the learner’s role.

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Then, connect KPIs to roles, and link them back to skillsets/modules that will support their KPIs.

When an individual falls behind in meeting their goals, the manager is contacted to provide them with additional coaching to bring him back on track.

3. Multilingual Content

The majority of employees shun frontline training programs because they simply do not comprehend the language.

Most frontline workers live in tier 2 or 3 cities where regional languages are most effective. They are much more likely to participate if similar learning programs are given in their native language.

Choose a learning solution like Bites App that can accommodate multilingual Content. When developing courses in multiple languages, keep jargon and wordplay to a minimum.

Make learning programs as easy as possible so that frontline personnel can understand them.

4. Microlearning

Microlearning is one of the most effective methods of incorporating frontline training into the workflow.

They may learn at any time of day with a brief, engaging information. For example, because there aren’t many clients in the establishment in the afternoon, the retail sales professional can readily digest knowledge nuggets at that time.

Whether it’s a new business practice or an industry trend, you can simply bring it to the frontline and keep your employees up to date with microlearning.

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5. Learning On The Go

As the business’s soul, the frontline must perform their routine tasks correctly. Blunders on their end can endanger the business’ reputation.

However, they require a tool that fits into their routine because they are on the field.

Rather than depending on antiquated, time-consuming training methods, you can make use of specific innovative tools.

One such option that can assist the distributed personnel in learning on the fly is mobile learning.

Frontline personnel can easily take courses at their leisure, thanks to a diverse course catalog.

Mobile learning aids in breaking the cycle of learning and forgetting. Frontline workers can quickly learn new skills and apply them at work. 

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6. Assessment-Based Training

  • Are your frontline personnel participating in your courses?
  • Are they gaining anything from the instructional materials you’re providing?
  • Where do frontline staff stand in their learning journeys?

In-depth analytics can provide answers to these and many more issues. When it comes to frontline training, simply developing a diverse set of learning materials isn’t enough.

To increase your employees’ performance, you must analyze them, track their competence level, and develop effective learning programs.


With these strategies in mind, you’ll be in an excellent position to prioritize and tailor your frontline (and mobile) worker training, increasing engagement and productivity while creating a feeling of belonging and empowerment among your team.