GoDaddy probably doesn’t need much introduction. From the their comprehensive online marketing through to Super Bowl ad spots, GoDaddy must be one of the most recognizable internet brands and websites in the US. They are certainly one of the largest providers this side of the Atlantic.
GoDaddy Provisioning and Installation
GoDaddy have made a big effort recently to really cater to WordPress users. From their acquisition of Manage WP (which we use) to simplified WordPress installation and management tools, they are doing a great job.
That said I still have a common gripe and that is the aggressiveness of their upsells. It borders on sneaky sometimes, so just pay attention as you go through the signup process to make sure you don’t end up paying for more that you intended (or need).
GoDaddy Systems and Support
One thing you can’t fault GoDaddy on is their customer service. I have had cause to interact with support at GoDaddy many times and it has always been a good experience. Good quality support 24/7 is one of the major benefits of going with a big host like GoDaddy or one of the EIG brands.
GoDaddy Load Test
GoDaddy’s Load Impact test results are not brilliant. The average load time increased to 1.42s, and as you can see in the chart above they do exhibit a fairly linear relationship between the number of virtual concurrent users and the VU load time. This means the site got slower as the number of concurrent users increased from 1 to 100. By the time the test ran all the way up to 100 concurrent users the average user load time had increased to over 3 seconds which is on the slower end of the spectrum compared to the best WordPress hosts (Siteground, Bluehost and GreenGeeks). As reflected in the chart above we can also see that the server started to return some failed requests as the load on the test site increased toward the the end of the testing, again something we don’t see on the best performing hosts.
GoDaddy Page Speed & Uptime
|West Coast Load Time||1.42s|
|East Coast Load Time||0.945s|
|Average Page Load Time||1.187s|
GoDaddy’s YSlow grade jumped back up to 82 from 80 in the previous round of testing. 82 is a decent score for a stock standard WordPress install with no special optimizations, and still compares favorably with the other hosts we track.
They scored an average home page load time of 1.187 seconds which is decent but not great. Both their East Coast and West Coast load times with Pingdom were slower in this latest test, but they did improve their uptime to 100% throughout the last period.
GoDaddy is certainly the “big daddy” of web hosting, as they currently claim about 60 million sites hosted, and follow an aggressive mindshare marketing strategy in the mass media. They’re the biggest ICANN-accredited domain registrar by a long shot, and are as close as the web hosting industry has to a standard.
They were founded in Arizona in 1997, and sell other software and services products for e-business on the backs of their phenomenally successful hosting business.
GoDaddy offers as comprehensive a buffet of options as are to be found in the industry from any one hosting service– way too many to list here. All the standard and specialty hosting options, as well as SSL & Site Protection products, auctions, investor tools, marketing tools, website DIY tools, and of course any domain name search and registering services a small or large business would need.
GoDaddy’s prices are competitive, but customers can expect to pay a bit of a premium for the track record and reliability they offer. There are a number of hosting, marketing and nifty site-building products they offer that not many other hosting companies do. GoDaddy’s approach is to offer itself as an all-in-one, complete one-stop shop for a small business or individual’s web hosting needs.
What uptime guarantees does GoDaddy offer?
GoDaddy offers web hosting customers a 99.9% uptime guarantee.
What’s their refund policy?
You may request a refund within 48 hours of purchase for monthly products. After 45 days, you may request an in-store credit for any unused time remaining on your annual plan. Unused time will be prorated based on the date of purchase. All refund requests must include the reason you are asking for a refund and whether you want an In-store Credit. In the event your purchased product includes a free domain name, if you cancel the purchased product, the standard price for the domain name will be deducted from the refund amount.
What forms of payment do they accept?
GoDaddy has one of the most comprehensive payment acceptance plans in the business — it’s arranged by country. All major credit cards, PayPal, Skrill, ISC, GoDaddy Gift Cards, Good As Gold, Discover Network, JCB, Diners Club International, AstroPay Cards, pretty much any national currency you can think of, they make it easy to get paid.
Can I migrate my cPanel site to GoDaddy?
If you want to migrate your site hosted by another company to GoDaddy, you can use cPanel’s backup features. This will move your website, its databases, as well as the email accounts you have set up on cPanel.
If I transfer my site to GoDaddy, does that mess up my email?
If you follow the instructions GoDaddy gives for migrating your site, no, there shouldn’t be any problems, your email will continue working like it did before. However, if you change your domain’s nameservers to point to their nameservers, it might stop your email from working. Send them an email beforehand, outlining what you plan to do.
Can I host CMS software like WordPress, Joomla, Drupal and all that on GoDaddy?
Yes, GoDaddy hosts all major CMS products — and pretty much most of the others, too.
What’s their SSL policy?
GoDaddy offers multiple certificate types, so before you purchase an SSL certificate be sure to review your server configuration, and consider how you plan to use the SSL certificate. After you purchase an SSL, request the certificate in your account. Depending on the certificate type, they verify requests with the domain registrant and possibly other factors before they issue the signed certificate.